What Makes Us Different
Documented Training Program for all ServiceMaster Commercial Cleaning Services Employees:
- Signed off by employees and supervisors providing a higher level of accountability and assurance of quality training.
- On-going training ensures safe and proper methodology is always being used and introduces new methods/processes and technologies.
Quality Oversight by Supervisors & Building Managers:
- "Cleaning Quality Indicator" Surveys done monthly or semi-monthly.
- Employee bonuses linked to customer satisfaction and “CQI” surveys.
- On-going reviews (10-day; 30 day; quarterly and/or annually).
Electronic Time Keeping System:
- Prevents missed service dates.
- Accurately reflects time spent in account to help eliminate abbreviated services.
- Company management has up-to-date perspective of employees’ location at any given time.
ServiceMaster Commercial Cleaning Services is a Franchisee of ServiceMaster Clean LLC:
- Has support and resources of a multi-billion dollar company.
- Has the customer service focus of a small local business.
- Has relationships with associated industries to keep us at the leading edge of new processes and technologies.
- Ability to tap into the experience of over 2,000 other franchisees around the country.
Workers Are Employees of the Company Not Sub-Contractors:
- Prevents negative legal repercussions to the customer.
- Employees take pride in their professionalism and the professionalism of ServiceMaster Clean.
- If sub-contractor is used for specific task (i.e. window washing) we assure proper safety training is performed and proper insurances are carried by subcontractor.
Proper Insurance to Properly Protect Customer from Negative Legal Repercussions:
- Workers Compensation
- General Liability
- Janitorial Services Bond
30 Day Notification Clause to Terminate Contract:
- Provides higher level of accountability for ServiceMaster Commercial Cleaning Services.
- We have to earn your business each and every month.
